The National Institute for Computational Sciences

User Assistance

Welcome to the User Assistance page

User assistance staff are dedicated to providing support for computational resources. Helping users attain break-through science is the primary goal of the User Assistance Group. Help is available by phone, email, and online documentation. Normal hours are 9 a.m. until 5 p.m. (Eastern time) Monday through Friday, exclusive of holidays.

Current System Status
NICS User Portal
XSEDE Knowledge Base

Contact Us

Address: Oak Ridge National Laboratory
PO Box 2008, BLDG 5100
Oak Ridge, TN 37831-6173
NICS User Assistance:
9:00 am - 5:00 pm ET